SL Call Centre Suite

Change the way of communication for better customer interaction.

Call Center Modules

SL Platform

Transform How You Communicate, Collaborate, and Serve Your Customers

Inbound Calls
Outbound Calls
Blended Calls

Inbound Call Center

Distinguish your brand in the crowded marketplace and deliver
exceptional customer service using the sophisticated routing
capabilities of the SL Inbound Contact Center.

Quickly provide the responsiveness and well-informed
agents that your customers are looking for.

Features

ACD
IVR
CTI

Outbound Call Center

SL offers multiple automated dialing solutions so you
can choose the technology that aligns best with your
environment and goals. Sales, marketing, non-profit agencies,

and collections organizations of all sizes have experienced
productivity gains of up to 300% with the SL outbound
solutions.

Make it happen with SL.

Blended Call Center

Advantage of blended call centre is during pick time of incoming
calls, the calls will land to outbound agents and during low incoming period, inbound agents switch to outbound calls.

Calls volume load balances automatically, customers
are not more on waiting, increases customer satisfaction.

EXECUTION PROCESS

Result driven inputs

Blend of advance technology and communication channels with mangement to perfect match the solution for the enterprise requirement.

  • Research

    Our solution architech people will work with you to analyse the industry, use case, current senario and space to colaborate the solutions with current infrastructre, till the resolution in mind to make the project differencite in terms of efficiency and cost effective.

  • Solutions

    After gathering information and meeting with client with possibilities and after approval we will start the necessary development to make it in reality.

  • Execution

    The last part is the execution part which includes make necessary implimentation of hardware engineering, integration and implimentation. After successful implimention and testing, we start tracking the result for smooth operation.

Advantages

Powerful features in an elegant, straightforward API

  • Advance technology

    Be the leader on your industry. Win the loyality of customer by making them happy and update with the latest technology.

  • Service UPTIME SLA

    We do make agreement for the service uptime for your peace of mind.

  • MultiLayer Security

    The infra secured with Apps level, OS level and Network level, all updated security patches will update with times

  • Unmatched Support

    Engineers are avilable for Email, Phone, Chat support for your query.