Add Insights Form
& Phone conversations Automatically
Engage Better, Respond Faster
Empower your Agents
SL Multichannel Contact Center Applications—powered by our unique technology layer called
SL Connect—enable your agents to move seamlessly between social media, mobile care,
live chat, email, and voice calls. They’ll be able to respond more efficiently and provide customers with a better experience across all channels.
Make It Happen With SLive
Are you looking to grow business with net-new customers while up-selling to existing customers? Do you need to find good leads, improve contact ratios, and close
business? Stop wasting time on manual dialing and managing leads. Outbound Contact Center automates lead and campaign management, so you can create
an automated marketing and sales funnel that achieves your outbound goals.
Workforce Optimization captures and analyzes customer interactions
Analyze, monitor and manage your operator performance in interacting with customers by capturing their voice calls, email, web chat sessions, message and more. This records is essential to evaluate customer satisfaction and improve employees performance.
Visual Dashboard for critical business insights for full control
The dashboard gives you 360 degree view performance of call center, easy to take decision on live environment where you need to focus resources. Data can be view and extract daily, monthly or customised filtered option.
Result driven inputs
Blend of advance technology and communication channels with mangement to perfect match the solution for the enterprise requirement.
Our solution architech people will work with you to analyse the industry, use case, current senario and space to colaborate the solutions with current infrastructre, till the resolution in mind to make the project differencite in terms of efficiency and cost effective.
After gathering information and meeting with client with possibilities and after approval we will start the necessary development to make it in reality.
The last part is the execution part which includes make necessary implimentation of hardware engineering, integration and implimentation. After successful implimention and testing, we start tracking the result for smooth operation.
Powerful features in an elegant, straightforward API
Be the leader on your industry. Win the loyality of customer by making them happy and update with the latest technology.
Service UPTIME SLA
We do make agreement for the service uptime for your peace of mind.
The infra secured with Apps level, OS level and Network level, all updated security patches will update with times
Engineers are avilable for Email, Phone, Chat support for your query.