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& Phone conversations Automatically

Engage Better, Respond Faster
  Empower your Agents

SL Multichannel Contact Center Applications—powered by our unique technology layer called
SL Connect—enable your agents to move seamlessly between social media, mobile care,
live chat, email, and voice calls. They’ll be able to respond more efficiently and provide customers with a better experience across all channels.

Social
Message
Chat
Email
Voice calls

Make It Happen With SLive

Are you looking to grow business with net-new customers while up-selling to existing customers? Do you need to find good leads, improve contact ratios, and close
business? Stop wasting time on manual dialing and managing leads. Outbound Contact Center automates lead and campaign management, so you can create
an automated marketing and sales funnel that achieves your outbound goals.

Workforce Optimization captures and analyzes customer interactions

Analyze, monitor and manage your operator performance in interacting with customers by capturing their voice calls, email, web chat sessions, message and more. This records is essential to evaluate customer satisfaction and improve employees performance.

Visual Dashboard for critical business insights for full control

The dashboard gives you 360 degree view performance of call center, easy to take decision on live environment where you need to focus resources. Data can be view and extract daily, monthly or customised filtered option.

EXECUTION PROCESS

Result driven inputs

Blend of advance technology and communication channels with mangement to perfect match the solution for the enterprise requirement.

  • Analysis

    Our solution architech people will work with you to analyse the industry, use case, current senario and space to colaborate the solutions with current infrastructre, till the resolution in mind to make the project differencite in terms of efficiency and cost effective.

  • Solutions Design

    After gathering information and meeting with client with possibilities and after approval we will start the necessary development to make it in reality.

  • Execution

    The last part is the execution part which includes make necessary implimentation of hardware engineering, integration and implimentation. After successful implimention and testing, we start tracking the result for smooth operation.

Advantages

Powerful features in an elegant, straightforward API

  • Advance technology

    Be the leader on your industry. Win the loyality of customer by making them happy and update with the latest technology.

  • Service UPTIME SLA

    We do make agreement for the service uptime for your peace of mind.

  • MultiLayer Security

    The infra secured with Apps level, OS level and Network level, all updated security patches will update with times

  • Unmatched Support

    Engineers are avilable for Email, Phone, Chat support for your query.