Support plans for Voice,
Video and Messaging server


Now that’s what we call a Deal.

Support really matters

We care every tickets as per it’s priority to ensure business continuity

Commercial & Details

Designed to meet every step of the way on your mission.

   
TICKET

BASIC

BUSINESS

ENTERPRISE
 
Price per annum

Rs.2,000.00/ticket

Rs.20,000.00

Rs.50,000.00

Rs.1,00,000.00
 
No of tickets

1

20

60

Unlimited
 
Response time

2 hour

2 hour

1 hour

30 mins
 
Support time

10x5

10x5

10x5

24x7
 
Mantainance


Quarterly

Monthly

15days
 
Escalation




Yes
 
Quarterly Review




Yes
 
Personalised Engg.




Yes
 
Live Monitoring




Yes
 




Features

SL Platform

Transform How You Communicate, Collaborate, and Serve Your Customers

Priority Response

Critical issues are always on top
prioritya After initial analysis of
the ticket, we set the priority and
committed to resolve before the
timeline.

24x7 Support

We designed 24x7 support to meet your mission critical business. Ticket can open by email, web or by phone call. This facility only available on Enterprise support plan.

Dedicated Engineeer

The assigned engineer knows everything about your history, configuration about your server. For which any issue facing on the server will resolved very fast.

Multiple ways to ticket

For convenience we made multiple ways to open ticket includes phone call, web ticket and email support. We track every ticket in our CRM and follow the escalation matrix.

Few Number

We're here to help you succeed. If we fail to meet the
average guaranteedresponse time in a given month, we'll
credit your account for 100% of your plan price for that month.

Learn About
Guaranteed Response Times