Add Insights Form
& Phone conversations Automatically
Call Center Modules
Transform How You Communicate, Collaborate, and Serve Your Customers
Inbound Call Center
Distinguish your brand in the crowded marketplace and deliver exceptional customer service using the sophisticated routing capabilities of the SL Inbound Contact Center.
Quickly provide the responsiveness and well-informed agents that your customers are looking for.
Outbound Call Center
SL offers multiple automated dialing solutions so you can choose the technology that aligns best with your environment and goals. Sales, marketing, non-profit agencies,
and collections organizations of all sizes have experienced productivity gains of up to 300% with the SL outbound solutions.
Make it happen with SL.
Blended Call Center
Advantage of blended call centre is during pick time of incoming calls, the calls will land to outbound agents and during low incoming period, inbound agents switch to outbound calls.
Calls volume load balances automatically, customers are not more on waiting, increases customer satisfaction.
Engage Better, Respond Faster
Empower your Agents
SL Multichannel Contact Center Applications—powered by our unique technology layer called
SL Connect—enable your agents to move seamlessly between social media, mobile care,
live chat, email, and voice calls. They’ll be able to respond more efficiently and provide customers with a better experience across all channels.
Make It Happen With SLive
Are you looking to grow business with net-new customers while up-selling to existing customers? Do you need to find good leads, improve contact ratios, and close
business? Stop wasting time on manual dialing and managing leads. Outbound Contact Center automates lead and campaign management, so you can create
an automated marketing and sales funnel that achieves your outbound goals.
Workforce Optimization captures and
analyzes customer interactions
Analyze, monitor and manage your operator performance in interacting
with customers by capturing their voice calls, email, web chat sessions,
message and more. This records is essential to evaluate customer
satisfaction and improve employees performance.
Visual Dashboard for critical business
insights for full control
The dashboard gives you 360 degree view performance of call center,
easy to take decision on live environment where you need to focus
resources. Data can be view and extract daily, monthly or customised
Result driven inputs
Blend of advance technology and communication channels with mangement to perfect match
the solution for the enterprise requirement.
Powerful features in an elegant, straightforward API
Be the leader on your industry. Win the loyality of customer by making them happy and update with the latest technology.
We do make agreement for the service uptime for your peace of mind.
The infra secured with Apps level, OS level and Network level, all updated security patches will update with times
Engineers are avilable for Email, Phone, Chat support for your query.